Virtual Waiting Room

When one area of your website is in great demand it can put your whole infrastructure at risk, potentially slowing down or crashing the entire site.

• Ensure your website is always handling the most transactions that it can sustain to maximise sales.
• Place online queues in front of specific parts of your website so visitors to less busy areas, or places that can handle higher levels of traffic, do not have to join the Virtual Waiting Room.
• Adjust queuing thresholds in real-time during campaigns or sales.

• Use TrafficDefender Virtual Waiting Room to reinforce branding messages by showing images and videos while visitors wait.
• Encourage customers to wait by displaying special offers and discount codes.
• Preserve user experience to protect brand reputation and increase chances of repeat visits.

Website visitors are guaranteed quality service for as long as they are active with additional users granted access as soon as quality of service is assured.

• VIP and customer service users always have website access even during spikes in web traffic.
• Guaranteed website uptime combined with our fair, transparent queue management system leaves customers satisfied.

More than just an online queuing system, TrafficDefender Virtual Waiting Room gives you extra control over how different website visitors are handled.

• Whitelisting –because some visitors should never be queued, such as customer service, call centres, head offices and branches, we allow IP addresses to be whitelisted.
• Prioritising VIPs – VIP users can be identified by cookies or entry pages to ensure your most valuable customers do not queue.

Website downtime causes a direct loss of sales revenue, makes customers less likely to return and can damage your brand. So, when marketing activities boost web traffic beyond a website’s capacity it can damage the ROI of marketing campaigns.

With the TrafficDefender Virtual Waiting Room dashboard, your marketing team has real-time insight into remaining site capacity, this gives the ability to comfortably push marketing campaigns to the limit of what your systems can handle.

It is uneconomic to buy and maintain servers year-round to cope with peak traffic 10 times the volume of an average busy trading day online.

Even if elastic scaling in the cloud is viable for your system it may not be fast enough and can result in uncontrolled costs.

Keep control of infrastructure maintenance costs, such as bandwidth and the number of servers you pay for.

Avoid resource costs associated with fixing and maintaining your site following a crash or slow down.