Retail is an ever changing industry and that change drives continuous success. Whether change comes from mergers and acquisitions, expansion and consolidation, supply chain management, addressing consumer and demographic trends, countering competitor strategies, embracing omni-channel systems, adapting to mobile shoppers or introducing more flexibility into business process, being agile and responsive is critical for long term growth.
B2B commerce is considerably more complex and more challenging than consumer sales, and is growing at a much faster rate. Being successful in B2B online sales is not easy but highly rewarding and this makes it particularly important to carry out successfully. There is huge potential in B2B commerce and its ongoing fast proliferation will separate the wheat from the chaff in a ruthless manner.
Online gambling is an industry that faces enormous IT challenges. From front-end website stability and consistency to rapid processing of large volumes of transactions in the back-end, software development and infrastructure optimisation and/or scaling are paramount to success and growth. Failure to innovate and grow in such a highly competitive market is not an option for CIOs, CTOs and CEOs.
Online games are very popular and growth in the sector is expanding at an incredible rate. The pace of change pushes innovation in the industry to its limits. However, developing new and innovative ideas, and rapidly bringing them to market, gives online gaming companies a lot of challenges. Downtime, latency and scalability issues can drive the most loyal of gamers away, but overcoming those challenges can push up infrastructure costs.
Programming errors and malfunctioning websites unable to cope with high consumer demand have been the pain of concert goers and event ticket buyers for decades. In the past several years a number of high profile online ticketing companies have been criticised for their handling of premium event ticket sales. In most cases antiquated software applications and infrastructure are to blame – but increasingly so too are the invasion of digital bots.
Both the broadcasting and publishing industries have felt the direct impact of new devices that enable their audiences to consume content via a multitude of different medias. Consumers expect on-demand content available across a variety of fragmented platforms and through new channels such as social media. Media brands are therefore under huge pressure to respond, making content more accessible and increasingly relevant to their target audiences. However, the bigger and more technologically advanced the response, the greater the challenge and pressure to deliver.
Insurers continue to face a number of changes in what customers expect in terms of products and services, how they obtain and utilise the information that informs business decisions and, their underlying business and operating models. Ensuring business models are fit for growth and have the necessary underlying processes and systems to deliver against corporate objectives is one of the main challenges.